Returns & Exchanges

Due to the perishable nature of our fresh-baked bagels, we are unable to accept physical returns; however, we are committed to ensuring you have a perfect experience and will provide replacements or refunds for any order issues.

1

Inspect Your Order

Upon delivery, please immediately check your bagels for any damage or discrepancies to ensure they meet our high quality standards.

2

Contact Support

If there is an issue, email our team within 24 hours of receipt with your order number and a brief description of the problem.

3

Provide Documentation

Please include clear photos of the packaging and the product in your email to help our kitchen staff investigate and improve our shipping process.

4

Resolution

Once reviewed, we will process a full refund to your original payment method or ship a fresh replacement batch at no additional cost to you.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing